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FAQs

What shipping option should I use?

All orders over $39 ship free with standard shipping!

  • Standard Shipping arrives in 3-6 days depending on where in the 50 states you are located.  Most orders ship from our offices in Pennsylvania and arrive within a few days.
  • Expedited Shipping arrives in 2-3 days.

Typically your order will be shipped out within one business day of your purchase.  U.S. Holidays can delay arrival by one day based on observed postal holidays.

Your purchase is packaged and shipped by hand with eco-friendly packaging.

Where is my receipt?
Keeping the environment in mind, we only send electronic receipts of your purchase.  All receipts and shipping notifications will be sent to the e-mail used at the time of your purchase.

How can I make a return?
Contact our team at Support@BrownCastle.us to initiate a return or receive a warranty replacement.  We stand behind our products and always want you to be 100% happy. Emails are answered promptly in the same day.  You can also reply from your order receipt and it will come straight to our inbox!

How do I register for a warranty?

No registrations and no fees. We don't see why you should have to enter in all of your information again to ensure your product is covered! We always stand behind our products. Just let us know if you ever have an issue and our team at Support@BrownCastle.us will make it right.

Do you have any coupons?

We love rewarding our customers! While we always offer the best prices we can, if you are a first time customer you can join our mailing list to save an extra 5% off of your order.  By signing up you'll also receive the occasional special holiday offer in your email but we promise we don't spam or give out your information.

Looking For A PDF Guide?

We offer easy to use PDF guides with fun, helpful tips for most all of our products.  Just check out the links on each product description or find them all here.

Have questions about a product before you purchase?
We offer a convenient live chat!  Or you can email or call- we are always happy to help and we can also place orders by phone!  You can reach us Monday-Friday from 9-5 pm EST or any day and time by email.

(412) 444-5751
Support@BrownCastle.us

 

We're a family company dedicated to quality products and service.

Just see what our customers have to say...

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